Free delivery to your door for orders over R1000*
R165 delivery to your door for orders under R1000*
3-5 business days for deliveries
* Additional fees may apply for remote areas.
This Delivery Policy is incorporated by reference into the Online Terms and Conditions which can be accessed at https://www.cabriere.co.za/online-shop/shop-terms-conditions/
If there is any conflict between this Delivery Policy and the Online Terms and Conditions, the Online Terms and Conditions will prevail and will apply in respect of all products sold through this website.
Online Ordering and Email Confirmation
Products purchased through this website will be delivered to a physical address of your choice, which must be selected during the online ordering process. As soon as your order is dispatched, we will send you a confirmation email.
Deliveries will be performed by a professional courier company engaged by us. Deliveries will occur during weekdays only, and no deliveries will be made on weekends or public holidays. We recommend that you use your office address as your physical delivery address if you are not at home during the week. You may need to sign for delivery and to provide a valid form of identification when your order is delivered.
If you are not available to take delivery of your order, we will attempt either one or two more deliveries to the physical address that you provided during the online ordering process and, if still unsuccessful, either we or our courier company, acting on our behalf, will call you to arrange, in its sole and absolute discretion, for either a further delivery attempt to be made or for you to collect your order from the courier company.
In the event that we and/or our duly appointed courier company is unable to contact you, despite all reasonable attempts to do so, using the contact details and/or physical delivery address that you provided during the ordering process, we reserve the right to cancel your order and refund to you the money already paid for your order, less reasonable administration charges including the cost incurred by us for repeatedly attempting to deliver your order and for arranging for the return of your order.
Viewing your Order Status
To ascertain the status of your order, please view your order status under “My Account”.
Our delivery times will vary between 3-5 working days depending on, amongst other things, your delivery address. While we are firmly committed to delivering your order within the estimated delivery times, we are unable to guarantee that all orders will be delivered within the stipulated time frame, particularly in the event that certain products contained in your order are temporarily (or permanently) unavailable.
All orders over R1000 are delivered for Free. There is a delivery fee of R165 imposed for orders that are under R1000. In addition, in our sole discretion we may determine that your delivery address is located in a remote area and, upon you placing your online order, request payment of an additional delivery fee. Should you object to an additional delivery fee being payable, you will still have the choice to withdraw your order.
We are not liable for any incorrect order or delivery where you make an error in the information that you provide while placing your order, e.g., if you provide the incorrect delivery address or submit an incorrect order. If you do not provide a valid physical address for delivery, we will cancel your order and refund the purchase price. It may also not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order, and will arrange for cancellation of the order or delivery to a different delivery address.
We take all reasonable steps to ensure that your ordered products are delivered within 3-5 business days. While we will try to ensure a smooth delivery process, in the event that we are unable to meet the estimated delivery timeframes, you accept and agree that Haute Cabrière will not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery of your order. You further acknowledge that the delivery of your order may be impacted by events beyond our control, such as adverse weather conditions, industrial action, or an inability to secure labour, power, internet services, GSM network connectivity, materials or supplies.
We deliver products in standard packaging. You understand and accept that the packaging of the products offered on this website (e.g., bottles, containers, packets, etc.) may be different from the packaging of the product that is delivered to you. All risk in the products will pass to you upon delivery; from the time when the risk passes to you, we will not be liable for any loss or destruction of the products.