Where Is My Order?
You can check the status of your order at any time by logging in to your account using My Account located at the top of any page. You should receive an email confirmation after each step of the order process; if these do not arrive within an hour after you have placed your order, please check your “spam” folder first then Contact Us for assistance. When we dispatch your order from our warehouse, we will send you an email with a courier tracking number and instructions on how to track the location of your courier delivery. When you receive your order, it is IMPORTANT that you check to make sure everything is in good condition (i.e. not damaged or defective) and let us know right away if there is a problem with your order. If you have any questions or concerns when placing an order or if you wish to enquire about a previously placed order, please contact Customer Care for assistance. Please have your order number available in order for us to serve you most efficiently.