Privacy Policy - Haute Cabrière

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Privacy Policy

(Last updated on 1 June 2016) We are committed to protecting your privacy and complying with applicable data protection and privacy laws. Any personal information that you provide to Haute Cabriere will be collected, used and retained by us in accordance with this Privacy Policy. The purpose of this Privacy Policy is to inform you of our privacy practices and to explain how we collect, store, use, transfer and disclose your personal information. We also describe the kinds of information that we collect from you. This website may include links to other companies’ websites and other third party services that have privacy policies of their own, including, for example, various social media platforms. We recommend that you also read these websites’ policies. We will not be held responsible for any negative consequences, legal or otherwise, that may result from your use of any third party websites or services. By accessing and using this website and/or by submitting personal information to us through any other means, you agree to the processing of your personal information in the manner provided for in this Privacy Policy.

What information is personal information?

Personal information is information that can be used to identify you. Personal information includes, for example, your name, contact information, email address, identity number, credit card or debit card details, information about the products that you have bought, and information about your online behaviour. Information that does not identify a particular individual, such as statistical information, is not personal information and is not covered by this Privacy Policy.

What type of information do we collect?

Account and customer information:

When you open an online account in order to shop on this website, you will be asked to provide certain personal information, including your first name, surname, gender, delivery address, billing address, telephone number(s), email address, company (if applicable) and credit card or debit card information. We will not store any of your credit card or debit card information on our servers, but will retain a unique code which will allow you to place future orders without having to provide all of your credit card or debit card information again. We will also collect information from your online customer account relating to your purchases of products available on this website. We may also ask you to complete a customer information questionnaire relating to your lifestyle choices and preferences, which will form a part of your online customer account, although completion of this questionnaire will be voluntary.

Online information:

This website, our online services, email messages, and advertisements may also use “cookies” and other technologies such as tracking tags and web beacons for the purposes of processing information and for monitoring the effectiveness of this website, its search engines and advertisements. A cookie is data that is passed on from a web server to a web browser every time you log onto a particular website. Essentially, this data enables us to recognise your computer when you visit this website again. The purpose of a cookie is to make your user experience more customised and convenient. For example, the shopping cart functionality used for completing a purchase relies on tracking the items that you have added to your cart. Cookies are also used for website traffic analysis and anonymous demographic profiling so that we may make our advertising and email communications more relevant to your interests. Other than the data that you choose to share with us, a cookie in no way gives us access to your computer or any information about you. Although most web browsers automatically accept cookies, you may refuse cookies by modifying your browser settings. However, if you choose to turn off the cookies, you may not be able to complete any purchases. We may also use web beacons and tracking tags which enable collection and storage of certain information about your computer or device during your visit. Web beacons do not typically collect any information other than what your browser provides us with as a standard part of any internet communication. Instead, the information that we may process includes: your internet protocol (IP) address, access times, the website you linked from, your computer’s operating system, your browser type and the address of any referring sites as well as pages you have visited and any other content that you have viewed. This information does not allow us to identify individual users personally, and is used to improve our services and is solely for the purpose of collating generalised demographic data of our online users, such as geographic areas of our visitors and visitor browsing patterns.

How is your personal information used?

Only personal information or data that is necessary for the purposes stated in this Privacy Policy will be collected and used by us. Email newsletters: we will use your customer subscription information so as to send you email newsletters, if you have subscribed to the email newsletter service. We may also process any other personal information that you have provided to us in order to personalise our offerings to you, and to provide you with a service that is more relevant to you (e.g. to recommend certain products, and/or to send you a newsletter with customised content and advertising). Provision of products and services: we may use your personal information to identify you as an individual customer, to charge you for your purchases, to deliver your purchases to you, to send you confirmation of any purchases may through this website, to respond to your queries, complaints and requests, to otherwise process your existing orders and purchases, and to contact you for any other reason (to the extent that this is necessary). We may also use your personal information, including your special personal information, to ensure the functionality of our products and services, and to personalise our offerings and to provide you with a service more relevant to you (e.g. to recommend certain products, and/or to send you a newsletter with customised content and advertising). Development of products and services: we may use your personal information to help us understand your needs and interests and to develop, deliver, and improve our products, services, content, and advertising. We will often use aggregate and statistical information in the development of our products and services. We may also use your personal information, including your special personal information, to personalise our offerings and to provide you with a service more relevant to you, for example, to recommend certain products, and to display customised content and advertising on this website. We may also use personal information for internal purposes such as auditing, data analysis, and research to improve our products, services, and customer communications. A database of customers: we may use your personal information, including your special personal information, to create a database of information about you, as a customer of this website. This database will be used to maintain details of existing customers, including contact information and previous purchases, so as to help remember you and your preferences in future transactions, and to facilitate a more convenient, efficient and customised service.

Communicating with you and marketing:

You will always be given an opportunity to opt-out of receiving our marketing communications. We will never share your personal information with third parties for their marketing purposes without your consent. We may use your personal information to send important notices, such as communications about purchases, and changes to our terms and conditions and policies. We may use the information that you provide and/or that is collected by us, when you open an online customer account, when you complete a customer information questionnaire, or when you make purchases through this website, to help us understand your needs and interests and to better tailor our services and communications to you (for example, to send you marketing information regarding similar products). We may use your personal information to update you on the latest product announcements, services or promotions, or to send you an email newsletter (if you have subscribed for the email newsletter). If you do not want to be on our mailing list, you will always be given an option to opt-out of receiving these marketing communications. We may use your personal information to communicate with you, for example, to provide information relating to our products and/or services you are using or to contact you for customer satisfaction queries. You will always be given an opportunity to opt-out of receiving these communications. We may use your personal information for marketing or research purposes, for example, to conduct market research in accordance with applicable law.

How to opt-out

You can choose not to receive marketing communications from us at any time by either: Using the unsubscribe facility in an e-mail or other electronic communication from us or send an e-mail to: eben@cabriere.co.za We will remove you from our marketing lists as soon as is reasonably practicable after you opt-out.

What information may be disclosed to third parties?

Authorised third parties and service providers: We may share certain personal information with our strategic partners and service providers to provide products and services, to fulfill customer orders, or to deliver products to you. We may also share certain personal information with our strategic partners and service providers that help us market to customers or that help us with the processing of personal information. For example, your personal information may be shared with a courier company which will assist in the delivery of products, or your personal information may be shared with a marketing company to help create a personalised or customised marketing brochure for you. Your personal information will only be shared by us, as described in terms of this Privacy Policy, so as to provide or improve our products, services and advertising. Our strategic partners and service providers are contractually required to protect your personal information and will be restricted from using the personal information you provide other than is reasonably necessary to perform their services for us. We will never share your personal information with third parties for their marketing purposes without your consent. Mandatory disclosure: It may be necessary, to comply with any law, for the purposes of litigation, or to comply with requests from public and governmental authorities within or outside your country of residence for us to disclose your personal information. Necessary disclosure: We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Further, if all or part of the business of Haute Cabriere is bought, sold or otherwise transferred, the personal information you provide or we collect, including sensitive personal information, may be transferred as part of the purchase, sale or transfer.

Collecting the data of minors

Our Online Terms and Conditions do not permit minors to make purchases or engage in other legal acts in relation to our products and services, unless otherwise permitted by applicable law. As such, we does not knowingly collect any information from or engage in any transactions with persons under the age of 18 years. Our databases may nevertheless contain personal information of persons under 18 years because it is not always possible for us to determine precisely the age of the user.

Data accuracy

We take reasonable steps to ensure that the personal information we collect and store is accurate, complete and up-to-date. We also endeavour as best we can to delete any out-of-date, incorrect or unnecessary personal data. You can help us ensure that your personal information is accurate, complete and up-to-date by logging into your account. Please remember that it is your responsibility to provide us with correct details as well as to update the personal information you previously provided to us in the event of any changes.

Cross-border transfers of personal information

We may transfer personal information outside of South Africa to servers which may be subject to different laws or requirements regarding the protection of personal information. In such cases, we will always take steps to ensure that your personal information is adequately protected. These steps may include concluding appropriate agreements or requiring that the appropriate technical, operational or security measures are put in place.

How do we ensure that your personal information is protected?

We are committed to ensuring that your personal information is secure and will take reasonable steps through physical, electronic and managerial procedures to ensure that your personal information is treated securely and in accordance with this Privacy Policy. For example, all credit card transactions are secure socket layers encrypted, and our registration documents and the website’s registered domain name are checked and verified by an internationally recognised security certificate provider. While this will minimise the risk of loss, misuse, alteration, disclosure and unauthorised access of your information that is under our control, transactions that are performed over the Internet may be vulnerable to being intercepted. Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information submitted to this website and will not be liable for any interception that occurs and any loss that is suffered as a result, where we have taken reasonable steps to prevent this happening.

How long is your personal information retained for?

We will keep your personal information only for as long as is necessary to achieve the purpose for which the information was collected. For example, if you close your online customer account with us, we will delete the information that we collected from you in order to administer your online product purchases. If you tell us that you do not wish to receive information about new products we will delete your contact details unless we require your details for another purpose.

Changes to the Policy

We may from time to time change or update this Privacy Policy. If this Privacy Policy is changed in a material way, we will post a notice on this website notifying users of this change alongside the updated Privacy Policy for 30 days. We recommend that you re-visit this website and this Policy from time to time to learn of any such changes to the Privacy Policy.
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