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What type of information do we collect?
Account and customer information:When you open an online account in order to shop on this website, you will be asked to provide certain personal information, including your first name, surname, gender, delivery address, billing address, telephone number(s), email address, company (if applicable) and credit card or debit card information. We will not store any of your credit card or debit card information on our servers, but will retain a unique code which will allow you to place future orders without having to provide all of your credit card or debit card information again. We will also collect information from your online customer account relating to your purchases of products available on this website. We may also ask you to complete a customer information questionnaire relating to your lifestyle choices and preferences, which will form a part of your online customer account, although completion of this questionnaire will be voluntary.
Communicating with you and marketing:You will always be given an opportunity to opt-out of receiving our marketing communications. We will never share your personal information with third parties for their marketing purposes without your consent. We may use your personal information to send important notices, such as communications about purchases, and changes to our terms and conditions and policies. We may use the information that you provide and/or that is collected by us, when you open an online customer account, when you complete a customer information questionnaire, or when you make purchases through this website, to help us understand your needs and interests and to better tailor our services and communications to you (for example, to send you marketing information regarding similar products). We may use your personal information to update you on the latest product announcements, services or promotions, or to send you an email newsletter (if you have subscribed for the email newsletter). If you do not want to be on our mailing list, you will always be given an option to opt-out of receiving these marketing communications. We may use your personal information to communicate with you, for example, to provide information relating to our products and/or services you are using or to contact you for customer satisfaction queries. You will always be given an opportunity to opt-out of receiving these communications. We may use your personal information for marketing or research purposes, for example, to conduct market research in accordance with applicable law.
How to opt-outYou can choose not to receive marketing communications from us at any time by either: Using the unsubscribe facility in an e-mail or other electronic communication from us or send an e-mail to: email@example.com We will remove you from our marketing lists as soon as is reasonably practicable after you opt-out.
Collecting the data of minorsOur Online Terms and Conditions do not permit minors to make purchases or engage in other legal acts in relation to our products and services, unless otherwise permitted by applicable law. As such, we does not knowingly collect any information from or engage in any transactions with persons under the age of 18 years. Our databases may nevertheless contain personal information of persons under 18 years because it is not always possible for us to determine precisely the age of the user.
Data accuracyWe take reasonable steps to ensure that the personal information we collect and store is accurate, complete and up-to-date. We also endeavour as best we can to delete any out-of-date, incorrect or unnecessary personal data. You can help us ensure that your personal information is accurate, complete and up-to-date by logging into your account. Please remember that it is your responsibility to provide us with correct details as well as to update the personal information you previously provided to us in the event of any changes.
Cross-border transfers of personal informationWe may transfer personal information outside of South Africa to servers which may be subject to different laws or requirements regarding the protection of personal information. In such cases, we will always take steps to ensure that your personal information is adequately protected. These steps may include concluding appropriate agreements or requiring that the appropriate technical, operational or security measures are put in place.
How long is your personal information retained for?We will keep your personal information only for as long as is necessary to achieve the purpose for which the information was collected. For example, if you close your online customer account with us, we will delete the information that we collected from you in order to administer your online product purchases. If you tell us that you do not wish to receive information about new products we will delete your contact details unless we require your details for another purpose.
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